How Can We Help You?

Download the Used Brands app or visit our website. Click "Sign Up" and enter your name, email address, and phone number. You'll receive an OTP to verify your number. Once verified, your account is ready to use. You can also sign up using your Google or Apple account.

On the login page, click "Forgot Password." Enter your registered email address and we'll send you a secure link to reset your password. The link expires after 30 minutes. If you don't receive the email, check your spam folder or contact support.

Go to your Account, then tap "My Profile." From there you can update your name, profile photo, phone number, and location. Tap "Save Changes" when done. Some changes (like email) may require re-verification.

You can request account deletion by going to Account Settings → Privacy → Delete Account. Please note that this action is irreversible and all your listings, messages, and purchase history will be permanently removed. Alternatively, contact support@usedbrands.com for assistance.

Open any product listing and tap "Contact Seller." You can send the seller a message through the in-app chat. Arrange the inspection, agree on price and meeting point, and complete the transaction. Always meet in safe, public locations.

We verify all sellers and review listings before approval. Look for the verified badge on seller profiles. Always inspect items in person before payment, meet in public places, and report any suspicious activity to us. Never transfer money before seeing the item.

Tap the "Sell" button in the navigation menu. Fill in the product details: category, brand, condition, description, and price. Upload clear photos (minimum 3 recommended). Select your location and submit. Our team will review and approve your listing within 24 hours.

Listings may be rejected if they violate our guidelines — for example, counterfeit items, prohibited categories, poor quality photos, or incomplete information. You'll receive a notification explaining the reason. Edit and resubmit your listing or contact support for clarification.

Go to Account → My List. Find the product you want to edit and tap the three-dot menu icon. Select "Edit" to update details or "Delete" to remove the listing. Deleted listings cannot be recovered.

Once a deal is complete, go to Account → My List, find the product, and tap "Mark as Sold." This removes the listing from active search results and signals to buyers it's no longer available. This helps maintain a clean and trustworthy marketplace.

Used Brands facilitates peer-to-peer transactions. Payment is typically agreed between buyer and seller — common methods include cash on meetup, bank transfer, or QR pay apps. We recommend completing payment only after physically inspecting the item. Never pay before meeting the seller.

Tap the three-dot menu on any profile or listing and select "Report." Choose the reason (scam, fake item, inappropriate content, etc.) and submit. Our trust & safety team reviews all reports within 24 hours. You can also email safety@usedbrands.com directly.